In July 2019, after five years investing, the Cheng Family finally finished building the Diamond Casino & Resort business in Los Santos, which is then put under Tao Cheng's management under his uncle's orders from Hong Kong. Eventually Tom appears to just give up and call Agatha on his phone to inform her about the situation.Main article: Cheng Family-Duggan Family War

The rapper constantly interrupts him and makes all sorts of rude comments while Tom is doing his best to be polite.

Tom was aware of the Duggans' hostile attempt to buy out the casino as just before the tour, he lets Agatha know that so far they haven't been seen in the venue, sharing her concerns for the matter.ĭuring the mission Setup: Casino Scoping, Tom seems to run into a lot of difficulty in trying to deal with Yung Ancestor. Tom is an affable individual who seems to also have a habit of trying to prematurely break out the champagne, usually at inconvenient times such as during tense meetings that have taken place before or after a violent situation.Īs the executive director of guest services, he has a friendly demeanor towards guests and when the Protagonist became a member, he gave them a tour of the casino. If a VIP member, the player can request guest services, such as Valet Services, Limos, Champagne, start a party in their penthouse, and request Pegasus helicopters.įrom his random comment dialogue, just as Agatha Baker went to business school, he went to 'hospitality school', presumably meaning getting a hospitality management degree. Unlike the regular uniformed employees, his jacket features the casino logo embroidered in black instead of white. He is the executive director of guest services at The Diamond Casino & Resort and personally mans one of the two stations at the Guest Services desk in the main lobby. Tom is quirky and obsessed with party drinks (notably champagne).

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